Frequently Asked Questions

Orders
Q: How can I check my order status?
A: After shipment, you will get an email with tracking number. You can also visit our Track Your Order page to view delivery progress.

Q: Can I change or cancel my order after payment?
A: Order modifications or cancellation are only available before the package is dispatched. Please contact us immediately if you need adjustments.

Sizes & Products
Q: How to choose the correct size for gloves?
A: Please refer to the size chart shown on each product page. If you have measurement questions, feel free to message our support team.

Q: Are the colors identical to pictures?
A: All photos are real-shot. Minor color differences may exist due to different screen displays.

Payments
Q: What payment methods do you accept?
A: We support credit card, PayPal and other mainstream checkout options displayed at checkout.

Shipping
Q: How long will I receive my goods?
A: Standard shipping takes 7–15 business days; expedited shipping takes 3–7 business days (excluding processing time).

Returns
Q: How many days do I have to return items?
A: We support returns within 30 days upon delivery. Please read our full Returns & Exchanges Policy for details.

If your question is not listed here, please reach out via Contact Us.